Hope you are all keeping well during these difficult times while we manage this pandemic. If
you have been ill or have lost a loved one during this pandemic our thoughts are
very much with you. While our practice has been open during this virus and will
continue to be open – we have had to adapt our way of seeing patients – so for the
foreseeable future all of your contact with the doctor and nursing staff will be
over the telephone in the first instance. It would be helpful if you could give
the admin team as much information as possible, also to make sure we have your up
to date contact details and also your next of kin contact details.
The doctor or nurse will then call you back in the first instance and either deal
with your query on the phone, or decide if it would be better to see you and bring
you down to the surgery. This ‘new normal’ is trying to keep everyone safe during
these difficult times. More information can be found on our website here
Covid vaccine advice line 0800 030 8013 or online here
Due to changes in the law, we are required to collect consent for contact by text/email
and sharing of information with emergency services and hospitals.
Consent for contact by email or SMS can be completed here
Please collect prescriptions from one of our local pharmacies, just let us know which
one you would like to use.
There is no need to order your repeat prescriptions early, but just order as you
Are part of our emergency plans, we have decided to share all our patients significant
medical problems with the hospital teams, unless you have previously asked us not
to do this. If you would prefer we did not do this, please do get in touch with our
reception team to let them know.
(For our Portobello patients, you may also be aware that there is some significant
refurbishment work ongoing at the present time. This may mean some short term disruption,
including limited access to toilet facilities at times. Please bear this in mind
if you are attending for an appointment.)
We thank you for your support and understanding in this very difficult time.
Portobello and Conan Doyle doctors, nurses and admin team.