PORTOBELLO AND CONAN DOYLE SURGERIES

Conan Doyle Medical Centre,

4 Nether Liberton Lane, Edinburgh. EH16 5TY Tel: 0131 666 5160

 

Portobello Surgery,

265 Portobello High Street,Edinburgh. EH15 2AW    TEL: 0131 669 8406

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Please fill in the form below if you want to get in touch by E-Mail. Our Practice Manager will aim to reply shortly. For security reasons E-mail should only be used for NON-URGENT and NON-CLINICAL matters. The doctors will not respond by e-mail to requests for medical advice. Please telephone reception to request a telephone consultation, an appointment or a home visit or any other clinical query or request.

We aim to acknowledge patient comments within 2-3 working days. This may be via email or by telephone depending on each individual situation. If some action is to be taken following patient communication, we will state clearly the time-scale we expect any action to be taken by and aim to keep patients informed of progress at all stages.

We constantly strive to give you the best possible care and attention. We recognise, however, that occasionally things do not go as smoothly as we would like. We welcome suggestions and there are Suggestions Forms available for your comments, both good and bad, at reception or you can use the link below to e-mail your comments or suggestions to us.

Patients wishing to make a complaint should in the first instance contact the Practice Manager at the Surgery, either verbally or in writing. The practice operates an approved in-house complaints procedure, details of which are available from reception.

Thank You

Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
Phone: 0870 011 5378
Fax: 0870 011 5379
Email:
enquiries@scottishombudsman.org.uk
Web site:
www.spso.org.uk

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