Many problems can be solved by discussion over the telephone, with a member of the Practice Team. This can often save you a visit to the Surgery. The doctors and practices nurses all have a number of daily “telephone appointments”. If you tell the receptionist that you would like to speak to the doctors or nurse, she will take your details and a brief summary of your problem for the doctor/nurse. You may be asked to phone back at an agreed time, or the doctor may phone you.