Please remember each single appointment is for one person only. A separate appointment should be made for each patient attending.
If you are unable to keep your appointment please inform us as soon as possible, since with even half an hour's notice we will usually be able to use the time allocated to you for another patient. Please note that if you miss three appointments or more we will write to you.
The appointment system is organised to minimise your waiting time but whilst we try to see you at the appointed time, some patients’ problems take longer than the time allocated so please be patient if there is some delay.
Due to the higher demand for appointments on Mondays (and on Tuesdays following a Monday holiday) no return appointments are made on these days.
Portobello Surgery only: We have available at reception a 'touchscreen' system where patients can book themselves in for their appointment. This has been installed to avoid queues during busy periods and to help free-up our reception staff for their administrative duties. This is the preferred method for patients notifying us of their arrival for their appointment.
Portobello Surgery closes from 12.30 - 1.30pm every Thursday for staff training. During this time telephone calls will be directed to our Conan Doyle Surgery.