PORTOBELLO AND CONAN DOYLE SURGERIES
Conan Doyle Medical Centre,
4 Nether Liberton Lane, Edinburgh. EH16 5TY Tel: 0131 666 5160
Portobello Surgery,
265 Portobello High Street,Edinburgh. EH15 2AW TEL: 0131 669 8406
You Have The Right To
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Register and receive treatment regardless of your sex, age, disability, race or income providing you live within the nominal practice catchment area. A copy of this is on the notice board in the main entrance and a detailed street directory is available on request at the reception desk. It has not been the policy of this practice to close its list for periods of time and the geographical area is the way of preventing the need for this.
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Consult with a GP within 24 hours for urgent medical problems
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Access the practice co-operative service out of hours
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Be treated with courtesy and respect
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Have your treatment explained to you
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Receive information on health services
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Confidentiality
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Refuse to be involved in any medical trials
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Gain access to an interpreter
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To complain, without discrimination, if there is a problem
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To have a relative or friend with you (except in extreme cases when specifically asked not to)
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You Are Responsible For
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Making and keeping appointments - if unable to attend you must notify the surgery
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Telephoning before 10.30am for home visit requests wherever possible
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Treating all primary care team members with courtesy and respect
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Ordering repeat prescriptions giving two working days' notice for processing
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Behaving in an acceptable manner and keeping children in your care under control while in the surgery
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Switching off mobile phones whilst on the surgery premises
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Informing the practice of any change of name, address or telephone number
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Patients’ Rights and Responsibilities
We operate a zero tolerance policy to abusive and threatening behaviour of any kind which means immediate removal from the practice list.
Code of Conduct